Frequently Asked Questions
Everything you need to know about your Eone shopping experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. Since our fits vary between tailored and oversized styles, we recommend comparing these measurements against your favorite existing garments.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders, and you can initiate the process through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Does Eone ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Eone garments?
To ensure longevity, we recommend following the care label instructions inside each piece. Generally, we suggest washing on a cold cycle and air drying to preserve fabric integrity and color vibrancy.